Frequently Asked Questions

Picking your clothing items

Please refer to the Our Products page where under each item is a description of what is required for that specific product.

If you are still unsure please drop us a message and we will be more than happy to help.

You can provide most clothing to be made into your special keepsake.

I do however recommend that the following is unsuitable; Thick denim jeans, hand knit woolen items, silk and leather.

My order

We recommend that you send your clothing in a postal bag via Royal Mail signed for or tracked.  We will send a confirmation email informing you when we have received your parcel.  Please ensure you add your name & order number inside and write your return address on the outside.

Your order will be made in your chosen month, so around 4 weeks.  You will be kept up-to-date on the progress of your order via email.

If you require your order made by a specific date please highlight this on the extra information field on your order form or email us direct.


You can request to collect your order in person, please highlight this on your order form.

Get started with your Bespoke Bears order

We’ve got a variety of keepsakes for you to pick from and we’ve made ordering online easy!